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    Returns & Policy

    How do I return?
    Enter your order number and email address in the fields above and click Start
    Follow the instructions and select the items you want to return
    You will get a confirmation email with the shipping guidelines once the return request is approved

    What items are returnable?
    You can return your items within 30 days of receipt of your shipment.
    They must be in original condition
    For clothing, unwashed and unworn
    In the original packaging
    Items received back not in their original form may be subject to a 30% restocking fee. This applies to all items such as epoex which may be mishappen beyond resolve therefore cannot be resold.
    Please note epoex are not intended to be chewed, suckled or dug by your pet as this will result in damage and may cause illness to your dog if any stuffings are ingested. Unfortunately we do not accept refunds or returns for such damage.

    Are there any charges for return?
    Returns shipping is payable by the buyer unless the item in faulty and/or damaged
    The cost of the Collect+ returns label will be deducted from your refund once goods are received back
    Collect+ returns cost £5.50 ex VAT
    Out of Area and goods OVER 10kg: If your order is subject to an Out of Area delivery charge or is heavier than 10kg, there will be a different returns delivery charge. Once you have requested a return, we will send a follow up email regarding this

    How soon will I get my refund?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.