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Returns + Exchanges

Can I Change My Order?

Once Your Order Is Placed We Will Not Be Able To Make Adjustments To The Products Or Their Prices. Please Double Check Your Cart To Ensure Everything Is Accurate Before Submitting Your Order.

Return For Refund

Epoex Must Be Contacted Within 30 Days Of The Date Your Shipment Is Received In Order To Process a Refund. Please Use Our Online Returns Center. Only Unworn Or Unused Regularly-Priced Items May Be Refunded.

All Returns Must Be Sent Back To Epoex In The Original Packaging And Condition Within 14 Days Of The Date Your Shipment Is Received. The Return/Refund Process Starts The Day The Items Are Returned To Us. Please Allow 5-7 Business Days For The Return Process To Be Completed. Refunds Are Returned To The Form Of Payment The Order Was Originally Placed Under (Or Store Credit). The Credit Card Company May Take Up To 10 Business Days For The Credit To Be Seen On Your Account.

Return For Exchange

For Exchanges, Please Use Our Online Returns Center Within 30 Days From Receiving Your Epoex Package. Unworn Or Unused Regularly-Priced Items Must Be Received Back To Us In The Original Packaging And Condition. Please Allow 5-7 Business Days After The Package Has Been Delivered Back To Uj To Complete The Exchange Process. If There Is a Price Difference Between The Item Being Returned Compared To The Requested Exchange Item, The Customer Will Be Responsible For The Difference. If There Is a Credit Due To The Customer, That Credit Will Be Applied To The Original Form Of Payment Back To The Customer.

Damaged Or Incorrect Items

If You Received An Item That Was Damaged Or Possibly Different Than What Was Ordered, Please Take a Photograph And Contact Customer Experience So We Can Better Assist You.

Chiinvy Returns

Please Contact Our Customer Experience Team If You Would Like a Refund On Your Epoex Items. If Something In Your Order Arrives Broken Or Damaged, Please Include a Photograph Of The Affected Items. If An Item Arrives Broken, Damaged, Or Causes An Adverse Reaction, a Full Refund Will Be Granted. We Cannot Accept Returns On Epoex Products That Have Been Used.Contact Us

Partial Refunds + Special Circumstances

Partial Refunds Will Be Granted In Certain Circumstances:

– Partial Return Of Original Order (Ie. Not Returning The Entire Order)
– Candles That Have Been Burned

Price Adjustments

We Will Not Price Adjust For Nordstrom, Amazon, Amazon Prime Day Or Sales/Promotions.

Can I Cancel My Order After It’s Been Placed?

We Will Do All We Can To Assist With Cancelling Your Order. Please Reach Out To The Customer Experience Team Immediately After Your Order Is Placed If a Cancellation Is Needed. If The Order Has Gone Through The System, a Cancellation Will Not Be Possible. In Those Instances, a Refund Will Be Processed Once We Receive The Package Back Within 30 Days Of The Date The Customer Has Received Their Shipment.

Shipping Costs + International Orders

We Will Not Be Able To Refund The Shipping Cost For International Orders Due To The Payment Being Made Directly To The Shipment Provider. For International Orders, If Your Package Is Unclaimed And Is Returned Back To Us, We May Refund The Amount Of The Products; The Shipping Cost Are Not Eligible For a Refund.Epoex Is Not Responsible For Any Additional Shipping Costs For Returns And Exchanges, And We Do Not Assume Responsibility For Reimbursement Or Compensation Of Returned Packages Lost In Transit Without Proof Of Delivery To Epoex.

Please Note: We Now Offer Free Standard International Shipping On Jewelry-Only Orders To Canada, Australia, And The Uk. However, It Is The Customer’s Responsibility To Pay Any Return Shipping Costs.

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